Returns, Exchanges & Refunds
Calendar Club of Canada Refund Policy – Online Orders
-
Products ordered on calendarclub.ca abide by a 30 day return policy.
-
All items must be in original and saleable condition with original or gift receipt. Review our FAQs for what saleable condition is.
-
Our stores will accept ECOM returns for Calendar Club merchandise within 30 days of purchase.
-
Customer has within 30 days to mail back the product after submitting their request after approval.
-
Customer must cover the return shipping charge.
EXCLUSIONS:
-
ALL Final Sale items
-
ALL Shipping fees
RECEIVED DAMAGED OR DEFECTIVE PRODUCT:
-
Kindly contact our Customer Service Department at customercare@calendarclub.ca to report any damaged, defective, incorrect items, missing pieces or slight printing error within 30 days of receiving your package. We highly recommend that you check your package right away.
-
If your order is a gift item, please include the order confirmation order number with product. Ensure that you and the recipient understand the return policy and inspect the gift within 30 days of purchase.
UNDELIVERED or REFUSED PACKAGES:
Due to incorrect / incomplete special instructions
-
Examples: Missing Apartment #, incomplete address, incomplete Name, missing buzzer number, etc.
-
For orders that were returned that qualified for FREE SHIPPING – a shipping fee will be applied.
Return courier cost will be applied due to inaccurate or missing shipping information.
NO RESHIPMENT REQUIRED
-
Return courier cost will be deducted from the refund.
-
Plus, a 20% restocking fee will be deducted from the refund amount
RESHIPMENT REQUEST
-
Return courier cost will be added in addition to the reshipment cost.
-
If requested, Calendar Club will gladly reship orders that have been returned. Courier cost will apply.
EXCHANGES
Exchanges are not available.
Refunds will be issued to the original order, and customers may place a new order at any time.
Online Hours of Operation:
M-F 8:30am - 1:30 pm (EST)
Sat & Sun Closed